Privacy Policy
Introduction
Secure Recoup ("we," "our," or "us") is committed to protecting the privacy and security of scam victims who use our recovery services. We understand the sensitive nature of fraud victimization and maintain the highest standards of data protection. This Privacy Policy explains how we handle your information when you use our services for recovering from forex investment scams, cryptocurrency fraud, romance scams, and insurance fraud.
About Our Services
Secure Recoup provides support and recovery services for victims of
- Forex investment scams
- Cryptocurrency fraud
- Romance scams
- Insurance fraud
Information We Collect
Personal Information
We collect
- Full name
- Contact information (email, phone, address)
- Government-issued identification
- Date of birth
- Case-related documentation
- Financial information related to the fraud
- Communication records
- Incident reports and evidence
Case-Specific Information
We collect
- Scam details and timeline
- Transaction records
- Communication with scammers
- Platform or service where fraud occurred
- Financial losses documentation
- Recovery attempts made
- Legal documents
Technical Information
We automatically collect
- IP address
- Device information
- Browser type
- Access times
- Pages visited on our website
How We Use Your Information
Primary Uses
We use your information to
- Investigate fraud cases
- Support recovery efforts
- Verify your identity
- Communicate about your case
- Provide victim support services
- Document recovery attempts
- Assist with legal proceedings
Security and Protection
We use data to
- Protect your account
- Prevent unauthorized access
- Maintain service security
- Monitor for suspicious activity
- Verify recovery claims
Data Protection and Security
Security Measures
We implement
- Military-grade encryption
- Secure data storage
- Multi-factor authentication
- Access controls
- Regular security audits
- Employee background checks
- Continuous monitoring
Data Storage
We Make Sure
- All data stored in secure, encrypted formats
- Access limited to authorized personnel
- Regular backup procedures
- Disaster recovery protocols
- Secure deletion practices
No Third-Party Sharing
Secure Recoup does not share your personal information with third parties. Your information is used exclusively for
- Internal case management
- Direct victim support
- Legal proceedings (with your consent)
- Regulatory compliance
- Service improvement
Your Rights
You have the right to
- Access your personal data
- Request corrections
- Download your information
- Request data deletion
- Restrict processing
- Withdraw consent
- File complaints
Data Retention
We retain your information for
- Active cases: Duration of recovery efforts
- Resolved cases: 7 years (legal requirement)
- Account information: Until account closure
- Legal documents: As required by law
Website Security
Cookies
We use essential cookies only for
- Website functionality
- Security purposes
- User authentication
- Session management
Technical Protection
We provide
- SSL/TLS encryption
- Firewalls
- Intrusion detection
- Regular security updates
- Vulnerability scanning
Children's Privacy
We do not knowingly collect information from individuals under 18. If discovered, such data will be deleted immediately.
Policy Updates
We may update this policy to reflect
- Service changes
- Legal requirements
- Security improvements
- User feedback
Users will be notified of significant changes via email.
Special Provisions for Scam Recovery
Sensitive Information
We provide enhanced protection for
- Financial records
- Scammer information
- Recovery strategy documents
- Legal proceedings
- Victim support communications
Emergency Protocols
Special handling for
- Active fraud situations
- Ongoing financial loss
- Immediate threat scenarios
- Evidence preservation
- Law enforcement cooperation